Refund policy
Returns & Exchanges
We want you to be completely satisfied with your MALA purchase. If you're not, we accept returns within 15 days of delivery for a store credit.
To initiate a return, please contact us at mala.losangeles@gmail.com with your order details. All returned items must be unworn, unwashed, and include all original tags and packaging.
Please note:
- Returns are subject to inspection before being processed.
- We reserve the right to refuse a return if it doesn't meet the requirements.
- Customers are responsible for return shipping costs and using a trackable method.
- Email us for the return address before sending anything back.
Order Cancellations: You have a 2-hour window after placing an order to cancel or modify it. After that, cancellations are not accepted. If an order has shipped, we can only offer a store credit e-gift card equal to the purchase amount. The customer covers return shipping costs.
To cancel an order, email mala.losangeles@gmail.com with your order number and details.
Final Sale Items: The following are non-returnable and ineligible for exchange or refund:
- All sale items
- Jewelry
- Hair accessories
- Bodysuits
- Pop-up sale merchandise
If you have any other questions, please reach out to mala.losangeles@gmail.com. We're here to help!